Workshops
Workshop bookings
All workshop places need to be booked and paid in full in advance of the workshop. Workshop bookings should primarily be made via the website. Payments accepted in this way are through PayPal or credit/debit card. You should receive a confirmation email regarding the payment and booking.
Workshop bookings can also be made in advance by BACS transfer, cash or cheque. If this is the case, please get in touch via the contact page and relevant details will be given.
Cancellation of workshop booking by customer
If you can no longer attend a workshop, as much notice as possible is appreciated. If 2 weeks or more notice is given prior to the workshop date then a full refund will be given. If less than 2 weeks notice is received, the workshop cost will only be refunded if the space can be filled. You will be offered the opportunity to transfer onto another workshop. Every effort will be made to readvertise the space but this can be difficult at short notice.
Cancellation of workshop by All About The Sew
Most workshops require at least 2-3 spaced to be filled in order to make the running of the workshop viable. If due to insufficient numbers the workshop needs to be cancelled as much notice as possible will be given, with a minimum of 48 hours prior to the start of the workshop.
If due to unforeseen circumstances the workshop needs to be cancelled by All About The Sew, as much notice as possible will be given.
In both circumstances a full refund will be offered. Alternatively the opportunity to book onto a subsequent workshop will be given.
All About The Sew Sewing kits
Refund and returns policy
Cancellation of order
You have the right to cancel your order from the moment you place your order and ends at the end of 14 days after the day on which the goods come into the physical possession of yourself or the receiver of the goods. Please contact All About The Sew within that time period if you wish to cancel your order. You can either complete your request via the refund/cancellation form here or via the contact form here.
Refunds
If you would like to request a refund on your goods, please contact All About The Sew within the time period given above. You can either submit your request via the refund/cancellation form here or alternatively the contact form here.
A full refund will be offered if the product is unused, in its original packaging and in a resaleable condition. You will be responsible for paying for your own shipping costs for returning your item.
Products to be returned should be posted to:
Unit 1 Chester Court
1677a High St
Knowle
Solihull B93 0LL
Once the goods have been returned and inspected, you will receive an email confirming they have been received and whether the refund has been approved or rejected.
If it is approved, your refund will be processed within 14 days of it being received. Original shipping costs of posting the goods to you will also be refunded, where applicable.
Non-returnable items
Gift vouchers
Returning faulty goods
If you receive faulty goods or anything is missing from a sewing kit, please contact All About The Sew to see if the situation can be rectified quickly and easily for you.
Need help?
Contact All About The Sew at allaboutthesew@gmail.com for questions related to refunds and returns or use the contact page here.